Unit of competency Outline

Date retreived
22/07/2026 1:32 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage information for claims assessments

Manage information for claims assessments

Unit of competency
National Code
FNSILF416
State Code
ODR91
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
27/01/2022
View on TGA
State Implementation and Classification
Approved Date
08/04/2022
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
08/04/2022
Nominal Hours
30
Description
This unit describes the skills and knowledge required to request, collect and manage information needed to verify life insurance claims.The unit applies to individuals who use specialised knowledge and organisational skills to manage information used to assess claims in life insurance organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine information needs relating to life insurance claim
  • 1.1 Identify information required to make initial and ongoing eligibility decisions pertaining to life insurance policy
  • 1.2 Review current information in claim file against life insurance policy terms and conditions
  • 1.3 Identify additional information and investigation required to determine eligibility
  • 1.4 Document rationale for additional information required according to organisational policies and procedures
2. Plan information collection
  • 2.1 Identify sources required to obtain identified required information
  • 2.2 Identify method required to collect information according to customer needs and organisational policies and procedures
3. Collect and store information
  • 3.1 Collect information from required sources according to organisational policies and procedures
  • 3.2 Manage information according to code of ethics and legislative and regulatory requirements
  • 3.3 Identify issues requiring escalation and consult organisational personnel as required, according to organisational policies and procedures
  • 3.4 Summarise information obtained and store according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AUR75 FNSILF406 Collect and manage information to facilitate claims assessment Unit of competency
State Code National Code Title Type
BHK4 FNS41521 Certificate IV in Life Insurance Qualification
AE665 FNSSS00019 Life Insurance Claims Handling Skill Set Skill set