Qualification Outline

Date retreived
22/07/2026 7:37 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Telephone Counselling Skills

Certificate IV in Telephone Counselling Skills

Qualification
National Code:
CHC41002
State Code:
S331
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0905 - Human Welfare Studies And Services
Original TGA Release Date
09/09/2007
Approved Date
09/12/2003
Stream of Study
Subsequent to Initial Vocational (4000)
VET Act Classifier
C
Nominal Hours
255
Duration
Unspecified
Current Release Number
1.00
Current Release Date
09/09/2007
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 09/09/2007 Current Approved
Description
Schedule
1.

12 Units must be selected for this qualification including:
- 10 Compulsory units
- 2 Elective units

COMPULSORY

Complete 10 of the compulsory units listed below

State Code National Code Title Hours Type
S3280 CHCTC1A Deliver a service consistent with the organisation's mission and values 40 Unit of competency
S3209 CHCORG1B Follow the organisation's policies, procedures and programs 10 Unit of competency
S3221 CHCORG3B Participate in the work environment 35 Unit of competency
S3196 CHCOHS301A Participate in workplace safety procedures 25 Unit of competency
C3526 BSBCMN206A Process and maintain workplace information 20 Unit of competency
S3283 CHCTC4A Provide competent suicide intervention over the telephone 50 Unit of competency
S3282 CHCTC3A Provide counselling in crisis situations 50 Unit of competency
S2965 CHCADMIN1B Undertake basic administrative duties 10 Unit of competency
S3281 CHCTC2A Undertake telephone counselling 45 Unit of competency
S3048 CHCCOM3C Utilise specialist communication skills to build strong relationships 40 Unit of competency
2.

ELECTIVES

Select 2 electives from the list below

OR

other Community Services units,

OR

units relevant to work undertaken in Community Services,

OR

a combination of the above.

See the Community Services Training Package (CHC02), for the Qualification Packaging Rules and the Complete List of Units available as Electives.

State Code National Code Title Hours Type
S3024 CHCCHILD1C Identify and respond to children and young people at risk of harm 30 Unit of competency
S3875 CHCAOD1C Introduction to alcohol and other drugs work 30 Unit of competency
S3187 CHCMH1B Orientation to mental health work 45 Unit of competency
S3106 CHCDFV8B Provide support to children affected by domestic and family violence 55 Unit of competency
S3092 CHCDFV1B Recognise and respond to domestic and family violence 45 Unit of competency
S3063 CHCCS402A Respond holistically to client issues 50 Unit of competency
S3066 CHCCS405A Work effectively with culturally diverse clients and co-workers 30 Unit of competency
S3194 CHCNET4A Work with other services 55 Unit of competency
Replaced By
State Code National Code Title Type
D299 CHC42208 Certificate IV in Telephone Counselling Skills Qualification
VET Info Notes
This training program is a representation of the qualification code CHC41002 taken from the Community Services Training Package CHC02 which should be consulted for full description of requirements. CHC41002 is endorsed until 31 December 2005.

1. This qualification is the copyright of The Australian National Training Authority.

2. For further information on this qualification please contact Tim Delaney, Manager, Curriculum Services, Challenger TAFE on (08) 9239 8384.

3. This qualification was entered on to STARS by the Challenger TAFE on 10 September 2003.

4. This qualification was last edited by Challenger TAFE on 7 December 2003.
Entry Requirements
No information
Traineeships and Apprenticeships
No information