Elements and Performance Criteria

Reporting procedures may include those for:
Written records supplies

Reports may be:
Verbal or written
In English or community language as required by the organisation/service

Records may include those relating to:
Administrative tasks
Staff eg. Job sheets, time sheets, rosters
Users of the service eg. Referral sheets, meal charts
Nursing reports
Specialised charts eg. Bowel charts
Other services

Workplace equipment may include:
Photocopiers
Telephones
Answering machines
Computers
Fax machines
E mail
Two way radios
Vacuum cleaners
Microwave ovens

Critical aspects of assessment:
Relevant policies, guidelines and procedures of the organisation relating to administrative duties are followed
Completion of documentation, if required by organisation/service

Essential knowledge:
Organisational policies and procedures for recording information and keeping records
Organisational policies and procedures for maintaining supplies

Essential skills:
Use of workplace equipment appropriate to job role
Language, literacy and numeracy competence appropriate to the requirements of the organisation and client group. This may range from oral communication skills if reporting verbally, to writing skills if filling in work forms. Organisational forms may also vary in complexity. Language used may be English or a community language

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment. Workplace evidence can include testimonials, portfolios or completed workplace records/documentation
Assessment may be conducted on one occasion but must include the normal range of workplace situations

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.