Skill set Outline
Date retreived
22/07/2026 7:40 AM AWST
22/07/2026 7:40 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage and implement social media and online customer engagement
Manage and implement social media and online customer engagement
Skill set
National Code
SIRSS00020
SIRSS00020
State Code
AE023
AE023
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
12/09/2019
Current Release Date
12/09/2019
Current Release Number
1.00
Approved Date
—
Transition Date
—
Nominal Hours
210
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 12/09/2019 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBG12 | SIRXOSM004 | Analyse performance of social media and online business tools | 45 | Unit of competency |
| OBG13 | SIRXOSM006 | Develop and manage social media and online strategies | 35 | Unit of competency |
| OBG11 | SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms | 45 | Unit of competency |
| OBG17 | SIRXOSM007 | Manage risk to organisational reputation in an online setting | 55 | Unit of competency |
| OBG14 | SIRXOSM003 | Use social media and online tools | 30 | Unit of competency |
