Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS requirements:
are to be in line with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:
personal protective equipment and clothing
safety equipment
first aid equipment
fire fighting equipment
hazard and risk control
fatigue management
elimination of hazardous materials and substances
safe forest practices, including required actions relating to forest fire
manual handling including shifting, lifting and carrying
Environmental requirements may include:
legislation
organisational policies and procedures
workplace practices
Legislative requirements:
are to be in line with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice and may include:
award and enterprise agreements
industrial relations
Australian Standards
confidentiality and privacy
OHS
the environment
equal opportunity
anti-discrimination
relevant industry codes of practice
duty of care
Organisational requirements may include:
legal
organisational and site guidelines
policies and procedures relating to own role and responsibility
quality assurance
procedural manuals
quality and continuous improvement processes and standards
OHS, emergency and evacuation procedures
ethical standards
recording and reporting requirements
equipment use, maintenance and storage requirements
environmental management requirements (waste minimisation and disposal, recycling and re-use guidelines)
Stock control may include:
variations in product quality
non-availability of product backup
recall of products
emergency withdrawal of products
stock clear-outs
stock records on manual or computerised systems
documented or not documented site policies and procedures
size of site
multi-skilling of staff
loss forecasts
product range
Communication may include:
verbal and non-verbal language
constructive feedback
active listening
questioning to clarify and confirm understanding
use of positive, confident and cooperative language
use of language and concepts appropriate to individual social and cultural differences
control of tone of voice
Product groups
are the break-up of the product range into distinct common groupings which are matched to job sizing
Appropriate personnel may include:
delegated employees trained (or in training) to undertake stock control
Cycles
generally refer to re-order processes for renewing stock at financially viable quantities or when products become available from the manufacturing process
Inventory
generally refers to products available immediately for purchase and despatch
Receipt and despatch are to include:
receiving and despatching products or goods:
via various forms of transportation
through an organised and documented recording and checking system
Documentation processes may include:
receipt and despatch orders
product type and size
inspection information
grading and labelling outcomes
storage locations
quality and quantity outcomes
loss
damage
hazards
incidents
equipment malfunctions
Product distribution may include:
the movement of products or goods around a site (with minimal disruption to customer activity):
to a designated storage location
for display purposes
Safe handling techniques are to include:
OHS regulations for shifting loads
may include the use of:
fork lifts, slings, trolley jacks, gantry cranes, elevated work platforms and loaders
assistance with lifting, such as involving two or more personnel to lift materials manually or to guide the movement of mechanical equipment
Damage and losses may include:
products or goods damaged during transportation
distribution
accidents
staff error or loss through negligence
theft
incorrect allocation
Dealing with may include:
recycling damaged stock
re-using damaged stock
sending damaged stock to waste
Site security procedures may include:
site surveillance
store theft
staff theft
fraudulent credit card transactions
site security policies and procedures

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to provide evidence that they can safely and efficiently coordinate stock control procedures in line with organisational requirements
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to, and satisfy, all of the requirements of the elements of this unit and include demonstration of:
following applicable commonwealth, state or territory legislative and regulatory requirements and codes of practice relevant to coordinating stock control procedures
following organisational policies and procedures relevant to coordinating stock control procedures
coordinating stock control procedures for a work site, including coordinating staff and inventory
implementing site security procedures for the control of stock
Context of and specific resources for assessment
Competency is to be assessed in the workplace or realistically simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context
Assessment is to follow relevant regulatory or Australian Standards requirements
The following resources should be made available:
workplace location or simulated workplace
materials and equipment relevant to undertaking work applicable to this unit
specifications and work instructions
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge
Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills
Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
Assessment may be in conjunction with assessment of other units of competency
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English
Where the participant has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role