Unit of competency Outline

Date retreived
22/07/2026 11:11 PM AWST

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Research and analyse information to meet library customer needs

Research and analyse information to meet library customer needs

Unit of competency
National Code
BSBINS508
State Code
OCG07
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
70
Description
This unit describes the skills and knowledge required to provide customers with access to, and an analysis of, diverse and complex sources of information.The unit applies to individuals working in public, corporate or institutional libraries, record management units, government departments, tourist information centres, community advisory organisations or other library and information services contexts. These individuals respond to complex information needs, working autonomously and consulting relevant stakeholders.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Analyse information needs
  • 1.1 Determine information requirement with reference to relevant documentation or information from customers
  • 1.2 Conduct reference interviews with customers to determine specific information needs, including level, type and amount of information required
  • 1.3 Confirm complexity of customers’ required information
  • 1.4 Formulate complex search strategies
  • 1.5 Identify and assess customer expectations in relation to available resources and likely constraints
  • 1.6 Advise customers of likely outcomes of information search and possible delivery options
  • 1.7 Review and revise search terms or topics in consultation with customers
2. Implement search strategies
  • 2.1 Consider access to information sources when evaluating different search strategies
  • 2.2 Select and prioritise information sources
  • 2.3 Evaluate and select logical and reasonable strategies to locate difficult to find information
  • 2.4 Consult with relevant stakeholders, where required, to identify information sources
  • 2.5 Use advanced search techniques to locate relevant information
  • 2.6 Assist customers to participate in search processes through practical demonstration of information-seeking skills
3. Review quality of customer service
  • 3.1 Check information collected for its validity, reliability and suitability in relation to customer requirements and expectations
  • 3.2 Communicate with customers regarding problems, difficulties, suitable alternatives and followup requirements
No information
No information
Replaces
State Code National Code Title Type
AWF96 BSBLIB511 Research and analyse information to meet customer needs Unit of competency
AUH26 BSBCUE405 Survey stakeholders to gather and record information Unit of competency
State Code National Code Title Type
BFS8 BSB50520 Diploma of Library and Information Services Qualification