Unit of competency Outline

Date retreived
22/07/2026 3:22 PM AWST

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Book supplier products and services

Book supplier products and services

Unit of competency
National Code
SITTTSL008
State Code
AWQ92
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080701 - Tourism
Original Release Date
12/07/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.The unit does not cover the skills required to receive and process an incoming reservation, which are covered in SITTTSL007 Process reservations.The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Administer customer file and identify booking requirements.
  • 1.1.Interpret existing or create new records of customer booking requirements.
  • 1.2.Prepare and issue customer documents.
  • 1.3.Update the financial status of customer records.
  • 1.4.Identify all supplier services required by customer.
  • 1.5.Identify details of specific products and services confirmed with customer.
  • 1.6.Where no specific product or service has been confirmed, select appropriate suppliers to ensure customer needs and quoted prices are met.
  • 1.7.Select suppliers according to negotiated arrangements to maximise the profitability of the sale.
2. Request products and services.
  • 2.1.Request products and services from suppliers using appropriate method.
  • 2.2.Provide full details of required booking to ensure customer receives correct product or service.
  • 2.3.Request return confirmation of booking from supplier.
  • 2.4.Make requests for multiple services in the most practical sequence.
  • 2.5.Identify flow-on impacts and book alternative dates and products when desired products are unavailable.
3. Record requests and confirmations.
  • 3.1.File records of all bookings, including requests and confirmations, according to system and procedural requirements.
  • 3.2.Monitor files to ensure all confirmations are received and follow up outstanding confirmations.
  • 3.3.Note and schedule future action to be taken for bookings.
4. Update and finalise bookings.
  • 4.1.Make and record necessary amendments or adjustments to bookings.
  • 4.2.Action supplier payments within designated deadline.
  • 4.3.Advise suppliers of final customer details and booking requirements.
  • 4.4.Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
No information
No information
Replaces
State Code National Code Title Type
WF725 SITTTSL306 Book supplier services Unit of competency
Replaced By
State Code National Code Title Type
OEB05 SITTTVL006 Book tourism products and process documentation Unit of competency