Unit of competency Outline

Date retreived
22/07/2026 6:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Attend gaming machines

Attend gaming machines

Unit of competency
National Code
SITHGAM002
State Code
AWR68
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to maintain gaming machines, make payouts on them, check security of gaming areas, and provide advice on games offered by the organisation.The unit applies to gaming venues, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.
Notes
Elements and Performance Criteria
1. Advise customers on gaming activities.
  • 1.1.Advise customers on gaming activities and features of games according to relevant rules and regulations.
  • 1.2.Explain machine operations to customers as required.
  • 1.3.Display gaming information in suitable locations.
  • 1.4.Respond to customer queries, requests and complaints according to organisational standards.
2. Maintain gaming machines.
  • 2.1.Clear and refill machines according to government, industry and organisational regulations.
  • 2.2.Identify machine faults promptly and correctly.
  • 2.3.Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
  • 2.4.Identify, mark and report unserviceable machines promptly.
3. Monitor security of gaming areas.
  • 3.1.Observe players and onlookers, noting and reporting unusual practices and behaviours.
  • 3.2.Carry out machine security checks.
  • 3.3.Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.
  • 3.4.Keep payout and gaming machine record books and keys secure.
  • 3.5.Where appropriate, follow barring procedures according to organisational policy.
4. Make gaming machine payouts.
  • 4.1.Verify payouts according to organisational procedures.
  • 4.2.Complete payout according to industry and organisational procedures.
  • 4.3.Check the identification and age of players as required, prior to payouts.
  • 4.4.Identify situations where payouts should be refused and refer them to the appropriate person.
  • 4.5.Pay winnings to the player and witness them according to government and organisational regulations.
  • 4.6.Validate machines and return them to service promptly where appropriate.
  • 4.7.Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.
  • 4.8.Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.
5. Operate and maintain coin dispensing equipment.
  • 5.1.Operate coin dispensing equipment according to manufacturer instructions.
  • 5.2.Identify and respond to equipment faults according to individual scope of responsibility.
  • 5.3.Dispense, receive and weigh coins according to industry and organisational procedures.
  • 5.4.Handle cash according to organisational security procedures.
No information
No information
Replaces
State Code National Code Title Type
WF653 SITHGAM202 Attend gaming machines Unit of competency
Replaced By
State Code National Code Title Type
OEA83 SITHGAM023 Attend gaming machines Unit of competency