Unit of competency Outline

Date retreived
22/07/2026 3:34 PM AWST

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Recommend products and services

Recommend products and services

Unit of competency
National Code
BSBPRO301
State Code
AUM18
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080501 - Sales
Original Release Date
15/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop and maintain knowledge of products and services
  • 1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources
  • 1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services
  • 1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements
  • 1.4 Apply acquired knowledge to improve quality within personal work areas
2. Recommend products and services
  • 2.1 Ensure that recommendations on products and services are in line with organisational requirements
  • 2.2 Provide recommendations that emphasise product and service issues relevant to client needs
  • 2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format
  • 2.4 Structure recommendations to identify clear benefits to clients and the organisation
3. Advise on promotional activities
  • 3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements
  • 3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services
  • 3.3 Ensure that costs of promotional activities conform to budget resources
  • 3.4 Estimate impact of promotional activities from verifiable customer feedback sources
  • 3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities
No information
No information
Replaces
State Code National Code Title Type
D0948 BSBPRO301A Recommend products and services Unit of competency
Replaced By
State Code National Code Title Type
OCD47 BSBMKG434 Promote products and services Unit of competency