Unit of competency Outline

Date retreived
23/07/2026 9:32 AM AWST

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Provide and apply workplace information

Provide and apply workplace information

Unit of competency
National Code
FBPOPR2071
State Code
OAN33
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
09/09/2021
View on TGA
State Implementation and Classification
Approved Date
18/04/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
18/04/2019
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to provide and apply workplace information in a processing context.This unit applies to individuals who work under general supervision and exercise limited autonomy.All work must be carried out to comply with workplace procedures according to state/territory health and safety, environmental regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide and apply information to suit workplace and audience requirements
  • 1.1 Identify information requirements for work operations
  • 1.2 Collect and assess required information
  • 1.3 Select and structure information in a logical way to convey meaning to others
  • 1.4 Use appropriate methods to communicate effectively with others
2. Respond to information requests
  • 2.1 Process information requests promptly and courteously
  • 2.2 Apply effective listening and verbal communication skills to obtain information
  • 2.3 Clarify the nature of requests
  • 2.4 Provide appropriate information in response to requests
  • 2.5 Provide information in a form appropriate to the enquirer
  • 2.6 Refer requests to appropriate personnel where they fall outside area of responsibility
3. Use and maintain workplace information
  • 3.1 Access a range of information sources to support work requirements
  • 3.2 Record information in appropriate formats according to workplace reporting requirements
  • 3.3 Interpret information to inform work requirements
  • 3.4 Apply effective listening and verbal communication to exchange information
No information
No information
Replaces
State Code National Code Title Type
D4652 FDFOP2064A Provide and apply workplace information Unit of competency