Coordinate customer service activities

Unit of competency Outline

Date retreived
22/07/2026 7:47 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
BSBCMN417A

State Code
C6985

TGA Status
Deleted

DTWD Status
Deleted

Current Release Number
1.00

Current Release Date
17/08/2001

View on TGA

State Implementation and Classification

Approved Date

12/08/2004

Field of Education

080501 - Sales

Original Release Date

12/08/2004

Nominal Hours

Description

Notes

Elements and Performance Criteria

No information

Replaced By

State Code	National Code	Title	Type
D0655	BSBCUS403A	Implement customer service standards	Unit of competency

State Code	National Code	Title	Type
C319	BSB40101	Certificate IV in Business	Qualification
C324	BSB40601	Certificate IV in Business (Advertising)	Qualification
C662	BSB41904	Certificate IV in Business (Employment Services)	Qualification
C660	BSB41704	Certificate IV in Business (Franchising)	Qualification
C326	BSB40801	Certificate IV in Business (Human Resources)	Qualification
C735	BSB42004	Certificate IV in Business (International Trade)	Qualification
C325	BSB40701	Certificate IV in Business (Marketing)	Qualification
C658	BSB41404	Certificate IV in Business (Purchasing)	Qualification
C321	BSB40301	Certificate IV in Business (Recordkeeping)	Qualification
C322	BSB40401	Certificate IV in Business (Small Business Management)	Qualification
C320	BSB40201	Certificate IV in Business Administration	Qualification
C488	BSB41201	Certificate IV in e-Business	Qualification
C737	BSB41604	Certificate IV in Occupational Health and Safety	Qualification
C661	BSB41804	Certificate IV in Unionism	Qualification