This unit of competency specifies the outcomes required to schedule and allocate staff to cleaning tasks to meet contracted service level agreements. It covers monitoring the efficiency and quality of the work through cleaning audits, preparing audit reports, and applying the information to ensure staff effectiveness for a cleaning contract. The unit involves interpreting client work orders, and applying knowledge of staff skills and availability and the range of cleaning methods available and required for the contract.The unit supports cleaning supervisory staff with responsibility for supporting a small team and ensuring work targets are met. It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.