This unit specifies the skills and knowledge required to assess job requirements and organise and allocate staff and resources to meet agreed cleaning service requirements. The unit involves identifying the staff and methods required for an agreed regular or periodic cleaning service. It includes assessing the site and applying knowledge of cleaning methods to determine the skills, equipment and supplies required. It includes preparing work schedules and monitoring compliance with the task specifications and the level of client satisfaction. It applies to managers or supervisors with responsibility for a small team in a range of commercial and domestic worksites.This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.