Unit of competency Outline

Date retreived
22/07/2026 9:02 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide visitor information

Provide visitor information

Unit of competency
National Code
SITXCCS001B
State Code
WA620
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
12/01/2012
Field of Education
080701 - Tourism
Original Release Date
12/01/2012
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to provide visitors with general information about a local area.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Access and update visitor information.
  • 1.1 Identify and access appropriate sources ofvisitor information.
  • 1.2 Incorporate information into day-to-day working activities to support quality of service and standards within the organisation.
  • 1.3 Share information with colleagues to support the efficiency and quality of service.
  • 1.4 Identify and use opportunities to update and maintain local knowledge.
2 Provide information.
  • 2.1 Proactively identify information and assistance needs of different customers, including those with special needs.
  • 2.2 Provide accurate and unbiased information in a clear, concise, courteous and culturally appropriate manner.
  • 2.3 Where appropriate, assist or instruct visitors in the use of equipment and facilities or refer to relevant colleagues.
  • 2.4 Consider health and safety requirements when providing information and assistance.
  • 2.5 Promote internal products and services using appropriate customer service skills.
3 Seek feedback on services.
  • 3.1 Proactively seek feedback on services from visitors.
  • 3.2 Observe visitor behaviour to inform future service developments and correctly follow procedures for any formal customer evaluation.
  • 3.3 Provide information on visitor feedback to relevant colleagues.
No information
No information
Replaces
State Code National Code Title Type
S6488 SITXCCS001A Provide visitor information Unit of competency
Replaced By
State Code National Code Title Type
WF740 SITXCCS201 Provide visitor information Unit of competency