Elements and Performance Criteria

The contexts for facilitation of ongoing case management practice include:
Professional development and training programs
Practice reviews and audits

Facilitation of ongoing case management practice will be carried out within requirements established by:
Organisational policy and procedures
Relevant program standards
Service and professional standards, including code of professional ethics or code of practice

Critical aspects of assessment:
Research current trends in case management
Analysis and evaluation of practices
Planning for practice improvement

Essential knowledge:
Theory and practice of case management
Provisions of all relevant legislation and statutory requirements
Practice model of supervision
Codes of practice/ethics
Own value base and belief system

Essential skills:
Role modelling
Mentoring
Facilitation of feedback
Team management
High level report writing and documentation
Research and analysis

Resource implications:
Access to a relevant workplace or appropriately simulated environment where assessment may take place

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment, including testimonials from colleagues, portfolios etc
Assessment is recommended to be conducted on one or more occasion and should reflect a range of information and advice that is disseminated

Contexts of assessment:
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions