Unit of competency Outline

Date retreived
22/07/2026 9:05 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on issues and policies

Provide information on issues and policies

Unit of competency
National Code
AHCWRK402A
State Code
D7320
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/06/2011
View on TGA
State Implementation and Classification
Approved Date
15/10/2014
Field of Education
091301 - Librarianship And Information Management
Original Release Date
15/10/2014
Nominal Hours
50
Description
This unit covers the provision of information on issues and policies and defines the standard required to: process a request for information; access information to respond to the request; collate information to deal specifically with the request; prepare a response using chosen media; maintain a record of the information provided and file for future reference.
Notes
Elements and Performance Criteria
1. Process a request for information on issues and policies
  • 1.1. Request is documented using the appropriate recording system.
  • 1.2. Relevant notes are recorded from dialogue with the client and from correspondence.
  • 1.3. Approval to access information is sought and obtained and requests forwarded where appropriate.
  • 1.4. Client is actively listened to and questioned appropriately to clarify and elicit information provided.
2. Identify sources and extract information
  • 2.1. Relevant sources and locations of information are identified, accessed and researched.
  • 2.2. Clear sequenced oral instructions are provided to colleagues required for assistance.
  • 2.3. Workplace policies and documentation relevant to the request are evaluated.
  • 2.4. Information relevant to the particular request is located and extracted and copied.
  • 2.5. Alternative methods to locate identified gaps in information.
3. Evaluate information for meeting client request
  • 3.1. Information is evaluated for its validity and reliability and appropriateness to the client request.
  • 3.2. Client is engaged in effective dialogue to clarify indistinct or incorrect information.
  • 3.3. Additional information is obtained if available information is inadequate, unclear, conflicting or incorrect.
4. Prepare and finalise report
  • 4.1. Report is developed, written, formatted and proofed according to enterprise policies and procedures.
  • 4.2. Report is checked for accuracy and intention.
  • 4.3. Review and sign off of report is arranged with designated person where required.
  • 4.4. Record of report/correspondence is made.
  • 4.5. Report/correspondence is forwarded to client.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Types of information and policies may include:
information taken from a range of sources including personal files and notes
articles (academic, on-line, newspaper, journal)
specialist texts
letters
internal correspondence
government reports
relevant legislation
Codes of Practice
national and international protocols and charters
statistics
local knowledge
original research
media (television, video, audio)
libraries.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
process a request for information
access information to respond to the request
collate information to deal specifically with the request
prepare a response using chosen media
maintain a record of the information provided and file for future reference.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S2667 RTD4811A Provide information on environmental issues and policies Unit of competency
Replaced By
State Code National Code Title Type
BAQ15 AHCWRK402 Provide information on issues and policies Unit of competency