Unit of competency Outline

Date retreived
23/07/2026 6:43 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on issues and policies

Provide information on issues and policies

Unit of competency
National Code
AHCWRK402
State Code
BAQ15
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
091301 - Librarianship And Information Management
Original Release Date
12/01/2017
Nominal Hours
50
Description
This unit of competency describes the skills and knowledge required to research, extract and provide information on issues and policies.This unit applies to individuals who take responsibility for their own work and for the quality of the work of others within known parameters. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Process a request for information on issues and policies
  • 1.1 Document the request using the appropriate recording system
  • 1.2 Record relevant notes from dialogue with the client and from correspondence
  • 1.3 Seek and obtain approval to access information and forward requests where appropriate
  • 1.4 Listen actively to the client and question appropriately to clarify and elicit information
  • 1.5 Follow enterprise work health and safety policies
2. Identify sources and extract information
  • 2.1 Identify, access and research relevant sources and locations of information
  • 2.2 Provide clear sequenced verbal instructions to colleagues who require assistance
  • 2.3 Evaluate workplace policies and documentation relevant to the request
  • 2.4 Locate and extract information relevant to the particular request
  • 2.5 Use alternative methods to locate identified gaps in information
3. Evaluate information for meeting client request
  • 3.1 Evaluate information for its validity and reliability and appropriateness to the client request
  • 3.2 Engage client in effective dialogue to clarify indistinct or incorrect information
  • 3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect
4. Prepare and finalise report
  • 4.1 Develop, write, format and proof read report
  • 4.2 Check report for accuracy and intention
  • 4.3 Arrange report’s review and sign off with designated person where required
  • 4.4 Make a record of report and correspondence
  • 4.5 Forward report and correspondence to client
No information
No information
Replaces
State Code National Code Title Type
D7320 AHCWRK402A Provide information on issues and policies Unit of competency
Replaced By
State Code National Code Title Type
OFB59 AHCWRK408 Provide information on issues and policies Unit of competency