Unit of competency Outline

Date retreived
23/07/2026 8:15 PM AWST

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Provide Tier 2 general advice in general insurance

Provide Tier 2 general advice in general insurance

Unit of competency
National Code
FNSASIC304
State Code
AUQ40
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
45
Description
This unit describes the skills and knowledge required to assess a client’s insurance prerequisites and accurately advise clients about financial products and services at the Australian Services and Investment Commission (ASIC) Tier 2 level.It applies to individuals whose roles as non-broker insurance advisers require proficient communication and well-developed interpersonal skills to provide general advice in Tier 2 (standard retail general insurance) products to clients. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Deal with initial client enquiry for general insurance
  • 1.1 Attend to client enquiries in timely and courteous manner
  • 1.2 Demonstrate active listening skills when dealing with client enquiries and provide help and assistance to ensure full and accurate completion of initial documentation where required
  • 1.3 Communicate clearly and unambiguously with clients to determine and clarify product of interest to them
  • 1.4 Analyse range of products of interest to clients to determine their categorisation as areas of general advice in line with legislation and organisational policy
  • 1.5 Inform clients that general advice will be provided to them in relation to products of interest and that only personal information for underwriting and calculating cost of product will be sought
  • 1.6 Refer clients to suitable specialist personnel where required advice is deemed to fall outside category of general advice
2. Prepare general advice to client
  • 2.1 Provide correct disclosure documentation in accordance with legislation and organisational policy
  • 2.2 Ensure that general advice warning is given to client in line with legislative and organisational policy
  • 2.3 Consider special communication needs of clients or client when delivering general advice warning
3. Provide general advice
  • 3.1 Ensure that product advice is given to client in clear and unambiguous way, avoiding jargon, in language appropriate to receiver and using organisational tools
  • 3.2 Demonstrate appropriate product and industry knowledge when providing advice to client
  • 3.3 Explain and discuss product advice with client in language that avoids giving impression adviser has considered client’s personal circumstances in providing advice
  • 3.4 Ensure that client is asked to consider appropriateness of advice for own circumstances
  • 3.5 Advise client to read product disclosure statement before making decision
No information
No information
Replaces
State Code National Code Title Type
D4212 FNSASIC304A Provide Tier 2 general advice in general insurance Unit of competency
Replaced By
State Code National Code Title Type
OCI66 FNSASIC314 Provide Tier 2 general advice in general insurance Unit of competency