Unit of competency Outline

Date retreived
22/07/2026 1:15 PM AWST

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Organise schedules

Organise schedules

Unit of competency
National Code
BSBOPS303
State Code
OCE72
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
16/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.The unit applies to those employed in a range of work environments who provide administrative support to teams and individuals.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish schedule requirements
  • 1.1 Identify organisational requirements and protocols for staff planning tools
  • 1.2 Identify organisational procedures for different types of appointments
  • 1.3 Establish schedule management requirements of relevant personnel
  • 1.4 Identify task items for individuals according to requirements
  • 1.5 Develop appointment schedule and priorities and clarify in discussion with individual personnel
2. Manage schedules
  • 2.1 Schedule recurring appointments and deadlines according to individual and organisational requirements
  • 2.2 Schedule new appointments according to timelines and diary commitments
  • 2.3 Negotiate alternative arrangements to established appointments and confirm changes
  • 2.4 Record appointments and manage schedules according to organisational policy and procedures
3. Evaluate effectiveness of schedule
  • 3.1 Seek feedback on schedule from organisational personnel
  • 3.2 Assess effectiveness of schedule in meeting task requirements
  • 3.3 Identify areas for improvement in appointment scheduling system
No information
No information
Replaces
State Code National Code Title Type
AUL99 BSBADM307 Organise schedules Unit of competency