Unit of competency Outline

Date retreived
22/07/2026 10:52 AM AWST

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Provide specialist advice on cruises

Provide specialist advice on cruises

Unit of competency
National Code
SITTTSL016
State Code
AWQ81
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080701 - Tourism
Original Release Date
12/07/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.The unit applies to travel and tourism operators, such as travel agencies and tour wholesalers; in particular to those which specialise in the sale of extended domestic and international cruise products. Cruises can include ocean, river, adventure, expedition and niche cruises. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source information on cruise operations and trends.
  • 1.1.Source information on cruise ship design and features, and benefits of modern cruise ships.
  • 1.2.Research current and emerging product development and market trends for domestic and international cruises.
  • 1.3.Identify cruise industry governance issues that affect customer participation.
2. Develop knowledge of cruise destinations.
  • 2.1.Identify and access information sources for current and accurate information on domestic and international cruise regions and destinations.
  • 2.2.Source information on cruise lines and product diversity within regions, and identify appeal for a diversity of customer types.
  • 2.3.Obtain information on key operational features of cruise destinations.
  • 2.4.Source information on features and benefits of key ports of call of cruise destinations.
  • 2.5.Obtain information on features of turnaround ports for cruise destinations.
3. Develop knowledge of cruise itineraries.
  • 3.1.Obtain and interpret information on cruise itineraries to meet different customer needs.
  • 3.2.Source information on features and benefits of shore excursion options for specific cruises.
  • 3.3.Identify shore excursions operated by cruise line or local agent and evaluate merits of each in meeting the needs of diverse customer types.
  • 3.4.Obtain and interpret information on pre- and post-cruise transportation, accommodation and touring options and packages.
  • 3.5.Interpret jargon or specifications in product information and accurately apply them to sales and booking activities.
4. Research aspects of on-board ship life.
  • 4.1.Identify features and benefits of on-board accommodation options, including location and categories.
  • 4.2.Seek information on food and beverage venues and options, including pre-purchased packages.
  • 4.3.Obtain information on facilities and services available on board.
  • 4.4.Evaluate on-board activities and entertainment options for different types of cruise customers.
  • 4.5.Anticipate customer questions and establish scope of information to service diverse customer types.
5. Provide information and advice on cruise options.
  • 5.1.Accurately identify the specific information and advice needs of the customer.
  • 5.2.Use information when selling to provide targeted advice on features and benefits of cruise products and destinations to promote a positive image of cruises and counter customer purchasing objections.
  • 5.3.Provide appropriate scope and depth of information to meet customer needs.
  • 5.4.Refer customers to current sources of health, safety, visa and regulatory information.
6. Update knowledge of cruise destinations and products.
  • 6.1.Use formal and informal research to continually update cruise destination and product knowledge.
  • 6.2.Seek feedback from colleagues and customers on experiences with cruise destinations and products.
  • 6.3.Share new or updated product information with colleagues.
No information
No information
Replaces
State Code National Code Title Type
WG924 SITTTSL314 Provide specialist advice on cruises Unit of competency
Replaced By
State Code National Code Title Type
OEC71 SITTTVL011 Provide specialist advice on cruises Unit of competency