Elements and Performance Criteria

Quality procedures may be contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures and adopted or specifically prepared standards
Performance indicators are to account for issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach

Legislative requirements includes State/Territory legislation related to OH&S and Australian Design Rules
Environmental requirements are those established under law and by the enterprise, and coverage may include dust control, water quality, waste water management, chemicals handling, noise/vibration, fuel/oil handling and disposal, waste management and rehabilitation
Environmental control measures may include chemical management, dust suppression, water treatment, waste water processes, application of materials, compliance with noise/vibration standards and application of waste disposal procedures
Environmental reports and documents may include complaints register and incidental reporting procedures
Loss and damage incidents may include personal injury, loss and damage of plant, equipment and materials
Communications may be verbal, written, by telephone or by other means

Manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets and HAZCHEM specifications

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

identifying quality procedures and needs
identifying individual performance indicators
monitoring and adjusting performance indicators to meet changing circumstances
satisfying performance indicators
applying environmental control systems
processing recommendations for change
communicating effectively with others involved in or affected by the work

Underpinning knowledge
General knowledge of quality systems in a workplace
General knowledge of typical loss and damage control systems
General knowledge of environmental legislative framework and licence provisions
General knowledge of work planning processes
Working knowledge of OH&S regulations/requirements, equipment, material and personal safety requirements
Working knowledge of enterprise quality systems and processes
Working knowledge of worksite environmental procedures and key constraints
Working knowledge of worksite environment control measures

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to researching and interpretive skills to locate, interpret and apply operational quality and environmental information
(Level 1)

Communicate ideas and information
Questioning and active listening skills, e.g. when obtaining information on quality and environmental working practices
Plain English literacy and communication skills in relation to dealing with others involved in the work
Technical literacy and communication skills sufficient to interpret and apply common industry terminology, and interpret symbols used for quality and environmental signage
(Level 1)

Plan and organise activities
Plan and organise activities to plan performance indicators for individuals
(Level 1)

Work with others and in a team
Work with others and in a team by involving team members in recommendations for improvement
(Level 1)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to estimate value of improvements or costs of continuing with present procedures
(Level 1)

Solve problems
Establish diagnostic processes which include basic problem-solving skills to assess quality and environmental issues
(Level 1)

Use technology
Use workplace technology related to the use of business technology
(Level 1)

Context of, and specific resources for assessment
This unit may be assessed in conjunction with other units which form part of a work role
Assessment of this unit may be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying work process circumstances. Evidence of performance may be provided by customers, team leaders/ members or other persons subject to agreed authentication arrangements

Specific resource requirements for this unit

The following should be made available:

a workplace or simulated workplace
situations requiring quality and environmental working practices
worksite or equivalent instructions on quality and environmental working practices
hazardous chemicals and/or dangerous goods information
materials, tooling and equipment and may include stationery, forms, business documents, job cards, internal memoranda, file notes