Unit of competency Outline

Date retreived
23/07/2026 5:19 AM AWST

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Supervise and support frontline team members

Supervise and support frontline team members

Unit of competency
National Code
SIRXMGT001
State Code
AWX12
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080303 - Human Resource Management
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to monitor the work activities and performance standards of team members to ensure organisational and team goals are achieved to an expected standard. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate with the team.
  • 1.1.Communicate organisational vision and individual responsibilities clearly to team members.
  • 1.2.Inform team members of expected standards of work and behaviours.
  • 1.3.Provide team members with relevant information regarding sales targets and team goals.
2. Monitor team performance.
  • 2.1.Follow up allocated tasks and check that standards of performance are met.
  • 2.2.Provide feedback to team members on their performance when required standards are not met.
  • 2.3.Recognise team member’s efforts when high, or improved, standards of performance are displayed.
  • 2.4.Determine factors contributing to poor performance and implement solutions for improved performance.
  • 2.5.Recognise training needs of team members and notify relevant personnel as required.
3. Promote team morale.
  • 3.1.Determine team motivators and seek opportunities to improve motivation.
  • 3.2.Create a supportive team environment where all members feel valued.
  • 3.3.Encourage team members to share their views and feedback regarding the workplace and value their input.
  • 3.4.Treat all team members equally and with respect.
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