Elements and Performance Criteria

Work may be conducted in a large scale production or small business situation.


Quality parameters may include:

finish

size

durability

product variations

materials

alignment

colour

damage and imperfections.


Quality checks may include:

visual inspection

physical measurements

chemical tests

checks against patterns, templates and guides.


Measure includes those measurements which may be taken by the employee in the work place/at their work station.


Procedures include all work instructions, standard operating procedures, formulas/recipes, batch sheets, temporary instructions and similar instructions provided for the operation of the plant. They may be written, verbal, computer based or in some other form.

For the purposes of this Training Package, 'procedures' also includes good operating practice as may be defined by industry codes of practice (eg Good Manufacturing Practice (GMP), Responsible Care) and government regulations.


Indicators of production performance include things like number of items/production rate, delays and causes of delays (where known) and other information as specified in the procedures.


Data entry/recording may include:

keyboard

written (including ticks or signs)

verbal.


Sources of information/documents may include:

quality and Australian standards and procedures

work instructions, patterns, designs and recipes

organisation work procedures

manufacturer instructions for materials and equipment

organisational or external personnel

customer requirements.


Investigate and report in this unit is used to mean following set procedures defined for such investigations.

These procedures could include verbal instructions, documented procedures or other quality procedures as implemented within an enterprise or work environment.


Work organisation procedures and practices relating to the manufacture and quality outcomes for products.

Conditions of service, legislation and industrial agreements including:

workplace agreements and awards

Federal or State/Territory legislation

standard work practice.


Reporting/communication may include verbal and written communication in accordance with organisational policies and procedures.

Communication may be oral, written or visual and can include simple data.


Being responsible for the maintenance of own work quality may include being required to contribute to the quality improvement of team or section output, where necessary, in accordance with workplace procedures.

Safety, environmental, housekeeping and quality are as specified by materials/machine/equipment manufacturers, regulatory authorities and the enterprise.


Applicable regulations and legislation may include:

Occupational Health and Safety (OHS) legislation relevant to workplace activities

workers' compensation legislation.

Overview of assessment requirements
Competence should be demonstrated in the appropriate work context dependent on the level of responsibility being exercised.
Work is assessed in accordance with enterprise quality standards, relevant statutory requirements, organisation insurance requirements, OHS legislation, manual handling procedures and relevant health regulations.

What are the specific resource requirements for this unit?
Access to real or appropriately simulated production situations including areas, materials, equipment, and information on work specifications/patterns, relevant safety procedures and regulations, quality standards, organisation procedures and customer requirements.

What critical aspects of evidence are required to demonstrate competency in this unit?
Assessment must confirm appropriate knowledge and skills to:
interpret, relevant work instructions, standards and specifications appropriate to the assessee's work
check and measure the relevant quality parameters
interpret the results of quality checks in terms of specifications, patterns and work standards
take required action where standards of materials, component parts, final product or work processes are found to be unacceptable
maintain accurate records.

In what context should assessment occur?
Assessment may occur on the job or in an appropriately simulated environment.

Are there any other units which could or should be assessed with this unit or which relate directly to this unit?
This unit may be assessed in conjunction with the other relevant units.
In some contexts it may be necessary to use specific measuring equipment to check the quality and this may required competence in using that equipment. Where that is the case, it is appropriate to assess this unit in conjunction with that other relevant unit.

What method of assessment should apply?
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.
Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.
The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.
The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.

What evidence is required for demonstration of consistent performance?
Applies underpinning knowledge and skills when:
interpreting work instructions, specifications, standards and patterns appropriate to the assessee's work
describing consequences
completing tasks
identifying improvements within defined procedures
applying safety precautions relevant to the task
assessing operational capability of specified equipment used and work processes.
Shows evidence of application of relevant workplace procedures including:
quality procedures
hazard policies and procedures including codes of practice relevant to their job within defined procedures
job procedures and work instructions
waste, pollution and recycling management processes within defined procedures
action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures
recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others in accordance with workplace procedures
work completed systematically with attention to detail without damage to goods, equipment or personnel.

What evidence is required for demonstration of consistent performance?
Applies underpinning knowledge and skills when:
interpreting work instructions, specifications, standards and patterns appropriate to the assessee's work
describing consequences
completing tasks
identifying improvements within defined procedures
applying safety precautions relevant to the task
assessing operational capability of specified equipment used and work processes.
Shows evidence of application of relevant workplace procedures including:
quality procedures
hazard policies and procedures including codes of practice relevant to their job within defined procedures
job procedures and work instructions
waste, pollution and recycling management processes within defined procedures
action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures
recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others in accordance with workplace procedures
work completed systematically with attention to detail without damage to goods, equipment or personnel.