Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
Just in Time (JIT), kanban and other pull-related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Quality parameters
Quality parameters may include:
finish
size
durability
product or process variations
materials
alignment
colour
damage and imperfections
time
Quality checks
Quality checks are against set parameters for the process or product. Examples include:
visual inspection
physical measurements
chemical tests
checks against patterns, templates and guides
processing time
Materials
Materials may include:
physical raw materials
orders, forms and other documentation
services required for undertaking an operation (e.g. power, water, compressed air and fuel)
Measure

Measure includes:
those measurements which may be taken by the employee in the workplace/at their work station
Procedures

Procedures may include:
work instructions
standard operating procedures
formulas/recipes
batch sheets
temporary instructions and similar instructions provided for the operation of the plant
good operating practice as may be defined by industry codes of practice (e.g. good manufacturing practice (GMP) and responsible care)
government regulations
Procedures may be:
written, verbal, computer-based or in some other format
Indicators of production performance
Indicators of production performance may include:
number of items/production rate
delays and causes of delays (where known)
other information as specified in the procedures
Data entry/recording
Data entry/recording may include:
keyboard
written (including ticks or signs)
verbal
Sources of information/ documents
Sources of information/documents may include:
quality and Australian standards and procedures
work instructions, patterns, designs and recipes
organisation work procedures
manufacturer instructions for materials and equipment
organisational or external personnel
customer requirements
Investigate and report
Investigate and report includes:
following set procedures defined for such investigations
Set procedures may include:
verbal instructions
documented procedures
other quality procedures as implemented within an organisation or work environment
Workplace context
Workplace context includes:
work organisation procedures and practices relating to the manufacture and quality outcomes for products
conditions of service, legislation and industrial agreements, including:
workplace agreements and awards
federal or state/territory legislation
standard work practice
Reporting/communication
Reporting/communication may include:
verbal and written communication in accordance with organisational policies and procedures
oral, written or visual communication and may include simple data
Being responsible for the maintenance of own work quality
Being responsible for the maintenance of own work quality may include:
contributing to the quality improvement of team or section output, where necessary, in accordance with workplace procedures
following safety, environmental, housekeeping and quality procedures as specified by materials/machine/equipment manufacturers, regulatory authorities and the organisation
Applicable regulations and legislation
Applicable regulations and legislation may include:
OHS legislation relevant to workplace activities
workers compensation legislation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
interpret, relevant work instructions, standards and specifications appropriate to own work
check and measure relevant quality parameters
interpret results of quality checks in terms of specifications, patterns and work standards
take required action where standards of materials, component parts, final product or work processes are found to be unacceptable
maintain accurate records.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.