Unit of competency Outline

Date retreived
22/07/2026 4:49 AM AWST

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Interpret product costs in terms of customer requirements

Interpret product costs in terms of customer requirements

Unit of competency
National Code
MSS402031
State Code
BAK50
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
22/10/2018
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080301 - Business Management
Original Release Date
08/08/2016
Nominal Hours
30
Description
This unit of competency covers the skills and knowledge required by an individual to be able to identify the major cost components of either products or processes, the basic relationship of these to customer benefit, and use this to help minimise waste (defined as anything not delivering value as defined by the customer). It has a different focus to MSS402082 Apply cost factors to work practices, which focuses on costs in isolation, whereas this unit regards all costs not directly leading to customer benefit as waste. This unit applies to an individual who uses their understanding of the customer's requirements of the product or process being undertaken as the basis for investigating work processes to identify waste sources and then takes action relevant to their level of competency and authority to reduce this waste. It requires an understanding of both the cost factors in the products they make and also the benefits which the customer derives from the product.This competency may be performed individually or in a team-based environment.This unit requires the application of skills associated with analysis and problem solving to identify waste and determine ways to minimise waste. This unit requires initiative and enterprise and application of learning in concepts of waste and waste minimisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify cost components deriving from customer benefit and other costs
  • 1.1 Identify customer features/benefits in product or process being undertaken.
  • 1.2 Identify cost components which deliver customer features/benefits and those which do not.
2 Compare required performance of product or process steps with actual performance
  • 2.1 Identify performance required to meet customer needs in own work and that of team.
  • 2.2 Identify actual performance.
  • 2.3 Compare cost components of products or process with current customer-related targets.
  • 2.4 Separate costs components into those that contribute to customer features/benefits and those that do not.
  • 2.5 Determine non-contributing cost components which are under control of the individual or team.
3 Minimise waste
  • 3.1 Recommend changes to eliminate or reduce waste.
  • 3.2 Adopt changes which minimises waste.
  • 3.3 Monitor effect of changes to ensure gains are made against customer features/benefits.
No information
No information
Replaces
State Code National Code Title Type
WD502 MSS402031A Interpret product costs in terms of customer requirements Unit of competency
Replaced By
State Code National Code Title Type
OEQ29 MSS402032 Interpret cost and waste in terms of customer value Unit of competency
State Code National Code Title Type
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