Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
casinos
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
gaming
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
surveillance
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructions may include:
assignment tasks
GPS monitoring
GSM monitoring
IT monitoring
medical monitoring
radio monitoring
incident and security risk response procedures
personal presentation requirements
personal protection equipment
reporting and documentation requirements
resource and equipment requirements.
Relevant information may include:
applicable legislation and codes of practice
field personnel schedules
manufacturer's specifications
operations manuals
organisational operating procedures and policies
security operational plans.
Relevant persons may include:
clients
emergency services personnel
field personnel
supervisor.
Security systems may include:
access control systems
acoustic sensors
alarms and signals (local and monitored)
analogue (VCR)
automatic entrance and exit devices
biometric devices
business equipment
closed circuit television
communication equipment
computers and networked systems
digital
electronic field detection systems
electronic screening equipment
infra-red sensors
intelligent building systems
intruder alarm systems
motion sensors
movement detectors
personal duress alarms
static alarms
video cameras and monitors
wide-angle cameras.
Companion monitoring systemsare:
parallel systems and may be
electrical monitoring systems
written record.
Communication channels and processesmay include:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Responsesmay include:
dispatching field support staff
notifying relevant emergency services agencies
notifying relevant personnel.
Documentationmay include:
activity logs
radio and telephone records
records of conversation
running sheets
security logs
security systems faults and diagnosis
situation reports
testing and inspection results
written and computer-based reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
operating electronic systems to conduct systematic monitoring activities in compliance with legislative requirements
diagnosing and rectifying faults or malfunctions in security systems or arranging repair or replacement
implementing and monitoring the routine hand-over of duties and accurately completing and maintaining documentation records
implementing appropriate contingency measures in the event of irregular or non-response from field staff
interpreting and evaluating security alarms and communication status signals as the basis for formulating and coordinating appropriate responses
using appropriate communication channels and techniques to accurately receive, interpret and relay information in both routine and non-routine circumstances.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.