Unit of competency Outline
Date retreived
22/07/2026 10:27 PM AWST
22/07/2026 10:27 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate change
Facilitate change
Unit of competency
National Code
PSPGEN056
PSPGEN056
State Code
AWV47
AWV47
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080307 - Organisation Management
Original Release Date
21/07/2016
Nominal Hours
50
Description
This unit describes the skills required to facilitate workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan for the introduction of change
- 1.1 Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector.
- 1.2 Develop own knowledge and understanding through advice from and consultation with others.
- 1.3 Recognise the interconnectedness of people, systems and structures and take into account in planning for change.
- 1.4 Make plans in consultation with stakeholders.
- 1.5 Communicate the organisation’s rationale for introducing change.
- 1.6 Anticipate and facilitate information needs of all stakeholders as part of change management.
2. Deal with emerging challenges and opportunities
- 2.1 Develop and implement strategies to engage stakeholders in the change process.
- 2.2 Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change.
- 2.3 Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan.
- 2.4 Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs.
- 2.5 Identify and share learning from the implementation of change with others.
3. Handle ambiguity in the change process
- 3.1 Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process.
- 3.2 Develop and implement strategies to assist others to cope with apparent ambiguities.
- 3.3 Identify, evaluate and negotiate recommendations for improving the techniques to manage change.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8044 | PSPGOV514A | Facilitate change | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| ODX10 | PSPGEN095 | Facilitate change | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZZ0 | PSP50116 | Diploma of Government | Qualification |
| BDT7 | RGR50218 | Diploma of Racing Integrity Management | Qualification |