Unit of competency Outline

Date retreived
22/07/2026 9:04 AM AWST

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Facilitate change

Facilitate change

Unit of competency
National Code
PSPGOV514A
State Code
C8044
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
07/07/2014
Field of Education
080307 - Organisation Management
Original Release Date
07/07/2014
Nominal Hours
50
Description
This unit covers facilitation of workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.In practice, facilitating change may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, leading a workgroup, coordinating resources, undertaking research and analysis, etc. This is one of 6 units of competency in the Working in Government and Management Competency Fields that deal with change. Related units are:PSPGOV205B Participate in workplace changePSPGOV306B Implement changePSPGOV405B Provide input to change processesPSPMNGT604B Manage changePSPMNGT703A Lead and influence changeNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Plan for the introduction of change
  • 1.1 Research for the introduction of change is undertaken in order to consider the broader context of the organisation and emerging and future trends in the public sector.
  • 1.2 Own knowledge and understanding are supplemented through advice from and consultation with others.
  • 1.3 The interconnectedness of people, systems and structures is recognised and taken into account in planning for change.
  • 1.4 Plans are made in consultation with stakeholders in accordance with legislation, policy and procedures.
  • 1.5 The organisation's rationale for introducing change is communicated effectively to individuals/workgroups.
  • 1.6 Information needs of all stakeholders are anticipated and facilitated as part of change management.
2. Deal with emerging challenges and opportunities
  • 2.1 Strategies to engage stakeholders in the change process are developed and implemented.
  • 2.2 Internal and external clients are informed about the change process, possible inconveniences and the benefits intended from the change.
  • 2.3 Risk factors affecting change are identified, monitored and addressed in accordance with the organisation's risk management plan.
  • 2.4 Sensitivity is shown to people's individual responses to change and a range of support mechanisms is provided in line with specific needs.
  • 2.5 Learning from the implementation of change are identified and shared with others.
3. Handle ambiguity in the change process
  • 3.1 Ambiguity in the change process is identified and the need to work with issues that cannot be resolved immediately is communicated to others as part of any change process.
  • 3.2 Strategies to assist others to cope with apparent ambiguities are developed and implemented in accordance with specific needs and organisational requirements.
  • 3.3 Recommendations for improving the methods/techniques to manage change are identified, evaluated and negotiated in accordance with organisational policy and procedures.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Change may include:
imposed, self-initiated or through identifying opportunities
implementation of new work practices
legislative change
changes in the machinery of government
structural and functional change
technology transfer to the workplace
changing work practices and procedures
staffing changes
shared services environment
Stakeholders may include:
all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:
employees at all levels of the organisation
clients
other public sector organisations
private sector organisations
community groups
union and association representatives
boards of management
government
Ministers
Legislation, policy and procedures may include:
Commonwealth, State/Territory and Local Government legislation
government policy
public sector code of ethics
national standards
environmental and sustainability practices
the organisation's policies and practices
organisational code of conduct
Risk factors may include:
disturbances to workflow
resistance
ineffective communication
confusion/loss of confidence
cost blowout
supplier problems
product/service delivery problems
time delays
Support mechanisms may include:
explaining
clarifying
coaching
mentoring
problem solving
counselling
referral to available services
debriefing
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPGOV506A Support workplace coaching and mentoring
PSPGOV507A Undertake negotiations
PSPGOV508A Manage conflict
PSPGOV511A Provide leadership
PSPGOV512A Use complex workplace communication strategies
PSPGOV515A Develop and use political nous
PSPGOV516A Develop and use emotional intelligence
PSPLEGN501B Promote compliance with legislation in the public sector
PSPOHS501A Monitor and maintain workplace safety
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
facilitation of change in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the public sector environment
a range of change management models and tools
case studies and workplace scenarios to capture the range of situations likely to be encountered when facilitating change processes
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating change, including coping with difficulties, irregularities and breakdowns in routine
facilitation of change in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
State Code National Code Title Type
AWV47 PSPGEN056 Facilitate change Unit of competency