Unit of competency Outline

Date retreived
22/07/2026 5:23 PM AWST

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Facilitate customer awareness of the Australian financial system and markets

Facilitate customer awareness of the Australian financial system and markets

Unit of competency
National Code
FNSFLT502A
State Code
D4116
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
24/11/2010
State Implementation and Classification
Approved Date
31/07/2014
Field of Education
080101 - Accounting
Original Release Date
31/07/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to develop customer awareness of how the monetary and financial systems and markets operate in Australia, with the aim of enhancing basic consumer financial literacy.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Explain to customers the function and role of the Reserve Bank of Australia (RBA)
  • 1.1. The role of the RBA as Australia's central bank is and differences between the RBA and other banking institutions is communicated to the customer
  • 1.2. The importance and effect of the RBA's monetary policy on the Australian economy and consumer's personal finances is explained to the customer in plain language
  • 1.3. The role of the bank in maintaining financial stability and regulating the Australian Payments System is explained to the customer
2. Outline the role of money and Australia's monetary base
  • 2.1. Society's motivations for holding money and the various functions of money are identified and discussed with the customer
  • 2.2. The impact of changes in the supply of money is explained to the customer in plain language
3. Outline the main features of the Australian financial markets
  • 3.1. The purpose of financial markets and the major markets within the Australian financial markets are identified and communicated to the customer
  • 3.2. The role of banks and financial institutions as financial intermediaries is discussed with customer
  • 3.3. The role and function of the short term money market and types of products it deals in, are outlined in basic language for the customer
4. Provide information to the customer about regulation of the financial system
  • 4.1. The role of independent regulation in the financial system and the main regulators of the financial system are identified and their roles discussed with the customer
  • 4.2. Examples of the protection afforded individuals by the regulators are provided to the customer
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
The role of the RBA includes:
banker to the Commonwealth government, banks and other financial institutions
managing government debt
regulating the payments system
setting and implementing monetary policy.
The effect of the RBA's monetary policy may include:
changes in interest rates
flow on changes to employment, prices and production levels
increases or decreases in the supply of money in the Australian economy.
Maintaining financial stability refers to:
acting to avoid or minimise a systemic collapse of financial institutions.
The role of the RBA in regulating the Australian Payments System may include:
fulfilling its regulatory responsibilities by controlling risks and promoting efficiencies
participating in the financial system as banker to the Commonwealth government
providing facilities for final settlement of transactions.
Motivations for holding money may include:
precautionary demand for money to pay future expenses which may not be anticipated
speculative demand for money to be able to take advantage of future price changes in favour of the purchaser
transactions demand for money to pay every day predictable expenses.
The functions of money may include:
as a means of exchange for acquiring goods and services
indications of relative values between goods and services
measure of liquidity.
Thepurpose of financial markets includes:
enabling participants to invest surplus funds by buying securities
enabling participants to raise required funds by issuing securities.
The major markets within the Australian financial system include:
bond market
derivatives markets
equity or share market as traded on the Australian Securities Exchange (ASX)
financial futures market
foreign exchange market
money market
options market.
Instruments traded on the short term money market include:
bills of exchange
commercial bills
government bills
promissory notes
treasury notes.
Main regulators in the financial system may include:
Australian Prudential Regulation Authority (APRA)
Australian Securities and Investments Commission (ASIC).
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop customer awareness of the features and roles of the participants within the Australian financial system and markets
translate complex information into plain language that may be understood by a variety of people with minimal financial market knowledge.

Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to Australian financial systemand markets information.

Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces or role plays
verbal or written questioning on underpinning knowledge and skills
setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment
Replaced By
State Code National Code Title Type
AUQ90 FNSFLT502 Facilitate customer awareness of the Australian financial system and markets Unit of competency
State Code National Code Title Type
D725 FNS51811 Diploma of Financial Services Qualification
D724 FNS51611 Diploma of Securitisation Qualification