Unit of competency Outline

Date retreived
22/07/2026 10:00 PM AWST

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Build customer relations in an automotive workplace

Build customer relations in an automotive workplace

Unit of competency
National Code
AURACA103
State Code
OCK56
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/11/2020
View on TGA
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
080501 - Sales
Original Release Date
31/03/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace.The unit applies to those working in the automotive vehicle or component sales and service environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain customer database
  • 1.1 Upload information relating to new customers regularly to database according to workplace procedures
  • 1.2 Update information relating to existing customers regularly to maintain relevance and currency of database
  • 1.3 Access and analyse information relating to customers and their sales and service history
2. Determine customer value-adding opportunities
  • 2.1 Monitor customer needs and value-adding opportunities regularly via information accessible on the company database and through informal channels
  • 2.2 Assess current automotive products and services against customer needs
  • 2.3 Document and report trends in customer service needs and value-adding opportunities to supervisor
3. Contribute to workplace business operations
  • 3.1 Review customer service operations with supervisor to check alignment with current customer service requirements
  • 3.2 Make recommendations for changes to customer service operations following consultation with supervisor
No information
No information
Replaces
State Code National Code Title Type
AXE91 AURACA003 Build customer relations in an automotive workplace Unit of competency