Build international client relationships

Unit of competency Outline

Date retreived
22/07/2026 10:17 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
BSBREL501

State Code
AUK04

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2015

View on TGA

State Implementation and Classification

Approved Date

15/09/2015

Field of Education

080509 - Public Relations

Original Release Date

15/09/2015

Nominal Hours

Description

This unit describes the skills and knowledge required to build effective international client relationships including analysing, identifying and applying culturally appropriate communication strategies.It applies to individuals with managerial responsibility including planning, implementing and evaluating their own work and/or the work of a team.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Notes

Elements and Performance Criteria

1. Build interpersonal communication strategies

1.1 Establish database of international clients applying relevant fields
1.2 Establish and note preferred mode of communication for international clients
1.3 Take into account the influence of geographic separation in establishing preferred mode of communication with international clients
1.4 Use a diary of communications with international clients to provide a reminder to facilitate regular contact with international clients
1.5 Establish a record-keeping strategy for communications with international clients

2. Analyse and identify culturally appropriate communication strategies with clients

2.1 Identify sources of information relating to culturally appropriate styles of communication for specific cultural groups among international clients
2.2 Analyse and note, using available information sources, culturally appropriate styles of communication for specific cultural groups among international clients

3. Apply culturally appropriate communication strategies with clients

3.1 Use preferred client communication styles and modes of communication with international clients
3.2 Use culturally appropriate verbal and non-verbal communication processes to establish rapport with international clients
3.3 Use active listening to establish rapport with international clients
3.4 Investigate and act upon opportunities to offer positive feedback to clients
3.5 Use open questions to promote two-way communication
3.6 Identify and act upon potential barriers to effective communication with international clients taking into account cultural influences
3.7 Ensure communication processes initiated identify client needs, preferences and expectations

4. Maintain and improve relationships with international clients

4.1 Develop strategies to establish processes for obtaining ongoing feedback from international clients to monitor satisfaction levels using appropriate techniques
4.2 Use strategies developed to elicit feedback to provide information in a form that can be used to improve relationships with international clients
4.3 Use feedback obtained to develop and implement strategies to maintain and improve relationships with international clients
4.4 Review the effectiveness of communication with international clients on a regular basis

No information

Replaces

State Code	National Code	Title	Type
D0968	BSBREL501A	Build international client relationships	Unit of competency

Replaced By

State Code	National Code	Title	Type
OCD87	BSBTWK601	Develop and maintain strategic business networks	Unit of competency

State Code	National Code	Title	Type
AVU4	BSB50115	Diploma of Advertising	Qualification
AVT5	BSB50815	Diploma of International Business	Qualification
AVW6	BSB51215	Diploma of Marketing	Qualification