Unit of competency Outline

Date retreived
22/07/2026 5:38 PM AWST

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Assess and confirm customer transport requirements

Assess and confirm customer transport requirements

Unit of competency
National Code
TLIL4010
State Code
AVI64
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080501 - Sales
Original Release Date
23/02/2016
Nominal Hours
40
Description
This unit involves the skills and knowledge required to assess and confirm customer freight transport requirements within the transport and logistics industry. It includes assessing the goods/stock to be transported, determining the transit requirements and completing all required documentation. Work involves discretion and judgement for self and others in assessing and confirming customer freight transport requirements and leadership of others individually or in teams. It is performed under minimum supervision with general guidance on progress and outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assess goods/stock to be transported
  • 1.1 Customer service parameters are followed in accordance with workplace procedures
  • 1.2 In consultation with customer, key characteristics of goods/stock to be transported are determined
  • 1.3 Regulatory and/or specific requirements for load shipment are identified
  • 1.4 Specific load handling characteristics/requirements are identified
  • 1.5 Task requirements are matched to workplace capability and operational focus
2 Determine transit requirements
  • 2.1 Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods
  • 2.2 Required pick-up and destination point/s are identified and assessed for safe access and operation
  • 2.3 Specified transit times and routes are identified and agreed with customer
  • 2.4 Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness
  • 2.5 Risk assessment of transport service is undertaken in accordance with workplace policy and procedures
3 Complete documentation
  • 3.1 Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority
  • 3.2 Parameters of service requirements for the workplace and customer are documented
  • 3.3 Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures
  • 3.4 Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
D5215 TLIL4010A Assess and confirm customer transport requirements Unit of competency
Replaced By
State Code National Code Title Type
ODP84 TLIL0005 Assess and confirm customer transport requirements Unit of competency