Unit of competency Outline

Date retreived
22/07/2026 3:25 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assess and confirm customer transport requirements

Assess and confirm customer transport requirements

Unit of competency
National Code
TLIL0005
State Code
ODP84
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
22/11/2021
View on TGA
State Implementation and Classification
Approved Date
14/03/2022
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
14/03/2022
Nominal Hours
35
Description
This unit involves the skills and knowledge required to assess and confirm customer transport requirements. It includes assessing customer requirements, determining transport requirements and completing documentation.Work involves discretion and judgement for self and others in assessing and confirming customer freight transport requirements and leadership of others individually or in teams. It is performed under minimum supervision with general guidance on progress and outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assess customer requirements
  • 1.1 Customer service instructions and requirements are followed in accordance with workplace policies and procedures
  • 1.2 Customer requirements are assessed against transport capabilities
  • 1.3 Customer requirements are assessed against inventory, availability and transport requirements
  • 1.4 Specific transport modes and load characteristics are identified with customer
  • 1.5 Suggestions for improving service are discussed with customers
2 Determine transport requirements
  • 2.1 Applicable transportation modes are matched to customer geographic location
  • 2.2 Key characteristics of freight are determined, including load packaging requirements, specific load handling characteristics and quantities
  • 2.3 Regulatory and specific requirements for transport are identified, including chain of responsibility
  • 2.4 Specified transit times and routes are determined and agreed with stakeholders
  • 2.5 Agreed requirements are matched to workplace capability and operational focus
  • 2.6 Risk assessment of transport service is undertaken in accordance with workplace policies and procedures
  • 2.7 Transport arrangements are communicated to relevant stakeholders
3 Complete documentation
  • 3.1 Transport decisions and customer requirements are documented in accordance with workplace policies and procedures and within scope of authority
  • 3.2 Quotations are prepared and processed in accordance with workplace policies and procedures
  • 3.3 Documents are checked against legislation and workplace policies and procedures
  • 3.4 Completed documents are distributed, filed and retained in accordance with legislation and workplace policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AVI64 TLIL4010 Assess and confirm customer transport requirements Unit of competency