Unit of competency Outline

Date retreived
22/07/2026 4:44 AM AWST

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Manage workplace relations

Manage workplace relations

Unit of competency
National Code
SITXHRM008A
State Code
S6539
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
12/11/2010
View on TGA
State Implementation and Classification
Approved Date
08/07/2014
Field of Education
080309 - Industrial Relations
Original Release Date
08/07/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to manage workplace relations from an industrial relations perspective. A more strategic approach to overall employee relations is found in the Business Services Training Package.
Notes
Elements and Performance Criteria
1 Build a positive industrial relations climate.
  • 1.1 Provide employees with accurate and impartial information on industrial matters likely to affect them.
  • 1.2 Identify and evaluate promptly workplace changes or issues that may cause industrial unrest and take appropriate action.
  • 1.3 Analyse potential causes of industrial unrest in external environments and take appropriate action promptly.
  • 1.4 Create conditions of employment according to relevant legislation and industrial awards or agreements.
  • 1.5 Implement mechanisms for consulting with staff and facilitating two-way communication.
  • 1.6 Ensure induction and training initiatives are used effectively to develop a competent workforce.
  • 1.7 Establish consultative structures for the identification and resolution of grievances.
2 Implement formal industrial procedures.
  • 2.1 Contribute to the development of formal industrial relations procedures in consultation with relevant parties.
  • 2.2 Use and monitor agreed procedures to resolve employee relations issues according to organisation policy and legal requirements.
  • 2.3 Monitor agreed processes and make appropriate adjustments in consultation with relevant parties.
  • 2.4 Identify the need for and access specialist assistance in industrial relations matters when appropriate.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Appropriate action in relation to potential industrial unrest may include:
initiation of consultation processes
further research on issues presented
making reports and recommendations to colleagues
accessing specialist assistance.


Conditions of employment may relate to:
salary or wages
penalty rates
holiday and leave entitlements
superannuation
hours of work
grievance procedures.


Formal industrial relations procedures may include:
grievance procedures
dispute resolution procedures
mediation
conciliation
arbitration.

Relevant parties to be included in consultation processes must be appropriate to the industry sector and include:
staff
unions
employer groups
boards of management
government authorities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of industrial relations issues, procedures and regulations as they apply to particular sectors
ability to interpret industrial awards and agreements
ability to foster the development of a positive industrial relations climate
demonstration of skills through the development of workplace relations approaches to meeting a particular organisation or industry need.


Context of and specific resources for assessment
Assessment must ensure:
use of current industrial relations information.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of projects conducted by candidate in conjunction with industry operators to address industrial relations issues
case studies to develop approaches to different industrial relations issues
oral or written questions to assess knowledge of industrial relations legislation, regulations and procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
State Code National Code Title Type
E2012 THHGLE10B Manage workplace relations Unit of competency