Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to all work environments in the process manufacturing industries.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes all such items of equipment and unit operations which form part of the human interaction system.
These may include:
telephones, two-way radios
emails, faxes
memos, letters or emails
verbal, face-to-face communications.
Hazards
Typical workplace hazards include:
chemical and hazardous materials
gases and liquids under pressure
moving machinery
materials handling
working at heights, in confined spaces, or in environments subjected to heat, noise, dust or vapours.
Problems
Respond to routine problems means 'apply known solutions to a limited range of predictable problems'. Typical problems may include:
anger or aggression arising from industrial relations matters
disagreements over processes or work practices
variations in opinions about circumstances or events
interpersonal disputes arising from changes in personal circumstances.
Appropriate action for non-routine problems may be reporting to designated person or other action specified in the procedures.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
In all cases it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that the process be understood and that the importance of interpersonal relationships is known. Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action.
Consistent performance should be demonstrated. For example, look to see that:
willingness to resolve situations is demonstrated
statements are used that calmly reflect the requirements of participants
statements focus on issues and facts, not people and personalities.
Assessment method and context
Assessment for this unit of competency will be on a processing plant or in a manufacturing environment.
Competence in this unit may be assessed:
by observation or questioning to indicate understanding
in a situation allowing the generation of evidence of the ability to respond to problems
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.