Unit of competency Outline

Date retreived
22/07/2026 9:52 PM AWST

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Participate in familiar spoken interactions at work

Participate in familiar spoken interactions at work

Unit of competency
National Code
FSKOCM003
State Code
OBK88
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
10
Description
This unit describes the skills and knowledge required to participate in a limited range of familiar spoken interactions in the workplace, such as talking with co-workers, participating in workplace meetings, giving and responding to simple instructions, receiving and passing on simple messages, making an inquiry, or reporting a problem.An individual performing these tasks may work with an expert or mentor where support is available if requested.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 2 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to participate in familiar spoken interaction
  • 1.1 Identify type of spoken workplace interaction
  • 1.2 Identify the purpose and audience of interaction
  • 1.3 Identify content of interaction and required information
  • 1.4 Identify oral communication strategies required for participation in interaction
2. Interact in spoken exchange
  • 2.1 Use oral communication strategies for simple interactions
  • 2.2 Interact using simple grammar, familiar vocabulary and mostly intelligible pronunciation
  • 2.3 Recognise and use appropriate non-verbal communication methods
3. Review interaction
  • 3.1 Seek feedback on whether exchange was appropriate for audience and purpose
  • 3.2 Reflect on performance to identify areas for improvement, with assistance
No information
No information
Replaces
State Code National Code Title Type
WG319 FSKOCM03 Participate in simple spoken interactions at work Unit of competency