Elements and Performance Criteria

The context for managing people includes:
Management of a work unit project team organisation
Government/non government organisations

Managing people will be carried out within requirements established by:
State and commonwealth legislation
Agency policy and procedures
Relevant program standards
Recognised good human resource management practice

Disciplinary and grievance procedures take place in a framework of:
Statutory procedures
Organisational procedures including joint agreements between employers and employees
Counselling is concerned with matters of a personal nature which affect the individual's behaviour at work

Critical aspects of assessment:

Competency is to be demonstrated in:

Planning and recruitment of staff
Allocating work
Managing and facilitating teams
Coaching, counselling of staff
Managing staff performance

Essential knowledge:
Organisational objectives, policies and procedures
Human resource management theory, principles and practices

Essential skills:
Team management
Effective interpersonal and communication skills
Managing people

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace
Assessment may be conducted over more than one occasion or use material drawn from the workplace for a period of time
Assessment must include the range of management processes in the workplace

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.