Unit of competency Outline

Date retreived
22/07/2026 12:00 PM AWST

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Manage workplace issues

Manage workplace issues

Unit of competency
National Code
CHCORG607C
State Code
D2637
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
06/08/2014
Field of Education
080309 - Industrial Relations
Original Release Date
06/08/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required to implement appropriate people management processes and structures to maximise work outcomes
Notes
Elements and Performance Criteria
1. Manage staff planning and recruitment
  • 1.1 Assess staffing requirements and implement recommendations in the context of available resources and organisation priorities
  • 1.2 Develop job specifications and position responsibilities through appropriate consultation and agreement
  • 1.3 Recruit staff as required using timely and appropriate processes and providing all relevant documentation as required by the organisation
2. Manage work allocation
  • 2.1 Ensure work allocation optimises use of resources and existing competencies of staff
  • 2.2 Clearly define, agree and communicate team and individual responsibilities and authority
  • 2.3 Provide workers with appropriate access to, and supervision by, people best able to satisfy their agreed work and development needs
  • 2.4 Where work allocations prove unrealistic or organisation demands change, make adjustments to minimise impact on resources and client service delivery
  • 2.5 Put in place mechanisms to continually evaluate and improve work practices
3. Evaluate workgroup effectiveness
  • 3.1 Provide constructive feedback in an appropriate way to maximise personal and organisation effectiveness and includes:
  • recognising performance and achievement and encouraging self assessment
  • keeping details of feedback sessions in line with organisation guidelines
  • encouraging individuals to take responsibility for their own decisions and actions
  • 3.2 Ensure any staff counselling undertaken is within organisation guidelines and to address individual skill levels
  • 3.3 Make referrals to counselling services as appropriate
  • 3.4 Ensure all discussions with individuals to aim to encourage and assist them to take responsibility for their own decisions and actions
  • 3.5 Undertake appropriate work to address areas of potential conflict in a timely way to minimise impact on workplace performance and relations
  • 3.6 Implement appropriate mechanisms to ensure the workplace is safe and healthy and to minimise bias and discrimination
4. Implement disciplinary and grievance procedures
  • 4.1 Ensure any disciplinary action taken meets organisation and legal requirements
  • 4.2 Keep all records of such actions according to organisation policies and procedures
  • 4.3 Implement appropriate grievance procedures
  • 4.4 Seek advice from appropriate sources to address difficulties in implementing action or procedures, and provide feedback to contribute to evaluation processes
No information
No information
Replaces
State Code National Code Title Type
S3224 CHCORG7B Manage workplace issues Unit of competency
Replaced By
State Code National Code Title Type
WC960 CHCORG607D Manage workplace issues Unit of competency