Unit of competency Outline

Date retreived
23/07/2026 5:27 AM AWST

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Manage workplace issues

Manage workplace issues

Unit of competency
National Code
CHCORG607D
State Code
WC960
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080309 - Industrial Relations
Original Release Date
21/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required to implement appropriate people management processes and structures to maximise work outcomes
Notes
Elements and Performance Criteria
1. Manage staff planning and recruitment
  • 1.1 Assess staffing requirements and implement recommendations in the context of available resources and organisation priorities
  • 1.2 Develop job specifications and position responsibilities through appropriate consultation and agreement
  • 1.3 Recruit staff as required using timely and appropriate processes and providing all relevant documentation as required by the organisation
2. Manage work allocation
  • 2.1 Ensure work allocation optimises use of resources and existing competencies of staff
  • 2.2 Clearly define, agree and communicate team and individual responsibilities and authority
  • 2.3 Provide workers with appropriate access to, and supervision by, people best able to satisfy their agreed work and development needs
  • 2.4 Where work allocations prove unrealistic or organisation demands change, make adjustments to minimise impact on resources and client service delivery
  • 2.5 Put in place mechanisms to continually evaluate and improve work practices
3. Evaluate workgroup effectiveness
  • 3.1 Provide constructive feedback in an appropriate way to maximise personal and organisation effectiveness and includes:
  • recognising performance and achievement and encouraging self assessment
  • keeping details of feedback sessions in line with organisation guidelines
  • encouraging individuals to take responsibility for their own decisions and actions
  • 3.2 Ensure any staff counselling undertaken is within organisation guidelines and to address individual skill levels
  • 3.3 Make referrals to counselling services as appropriate
  • 3.4 Ensure all discussions with individuals to aim to encourage and assist them to take responsibility for their own decisions and actions
  • 3.5 Undertake appropriate work to address areas of potential conflict in a timely way to minimise impact on workplace performance and relations
  • 3.6 Implement appropriate mechanisms to ensure the workplace is safe and healthy and to minimise bias and discrimination
4. Implement disciplinary and grievance procedures
  • 4.1 Ensure any disciplinary action taken meets organisation and legal requirements
  • 4.2 Keep all records of such actions according to organisation policies and procedures
  • 4.3 Implement appropriate grievance procedures
  • 4.4 Seek advice from appropriate sources to address difficulties in implementing action or procedures, and provide feedback to contribute to evaluation processes
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


The context for managing people includes:
Management of a work unit project team organisation
Government/non government organisations


Managing people will be carried out within requirements established by:
State and commonwealth legislation
Agency policy and procedures
Relevant program standards
Recognised good human resource management practice


Disciplinary and grievance procedures take place in a framework of:
Statutory procedures
Organisation procedures including joint agreements between employers and employees


Counselling is concerned with:
Matters of a personal nature which affect the individual's behaviour at work
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment must include the range of management processes in the workplace
Assessment may be conducted over more than one occasion or use material drawn from the workplace for a period of time


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D2637 CHCORG607C Manage workplace issues Unit of competency