Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Clients may include:
Individual members of the public
Family members and significant others
Referred or self referred

Records and reports may be verbal or written, according to the requirements of the job and may include:
Client information
Internal forms including:
time sheets
work sheets
correspondence incoming/outgoing
petty cash forms
reports for organisation and/or funding bodies
equipment usage report
financial statements
funding submissions
organisational policies and procedures manual

Correspondence may include:
Mail
Facsimiles
Email
Memos
Messages
Internal reports
Organisational newsletters

Information includes all that may be required for the effective operation of the organisation, including:
Details of relevant service provider, government agencies and funding sources
Details on the range of services provided by the organisation
Relevant government and organisational policies, legislation, statutory requirements
Client details
Network information
Professional development material
Data collected about clients or organisational operations

Processes for interpreting and analysing data include:
Relevant numerical calculations

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.

Critical aspects of assessment:
Worker maintains accurate and up to date records
Worker demonstrates ability to provide information when it is required

Essential knowledge:
Use of relevant information technology
Relevant guidelines and policies of organisation
Government legislation and program guidelines
Operation procedures for use of office technology
Confidentiality requirements

Essential skills:
Communication skills as required to provide instruction and support
Basic operational numeracy skills related to straight forward data

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace, e.g. viewing of information and storage system, collected data, etc.
Assessment may be take place on one occasion

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communications systems.