Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Refinishing products
Refinishing products may include:
products and materials used for preparing automotive surfaces and applying coatings, fillers, anti-rust material and polish, and for conducting colour matching
Product application techniques
Product application techniques may include:
techniques for repair of minor dents, treatment of rust, selection and application of fillers, surface preparation, application of primers, guide coats and finishing putties, application of top coats and clear coats, buffing and colour matching
Specialist advice
Situations where customer may require advice from specialist automotive refinishers may :
structural damage, damage in awkward or difficult locations, specialty finishes or where experience of the customer is limited
Enterprise
Enterprises may vary in size, type and location and in range of merchandise and services provided
Customers
Customers may be regular or new and may have routine or special requests. They may include persons from a range of social, cultural or ethnic backgrounds and physical and intellectual abilities and may have special needs. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied
Staff
Staff may be full-time, part-time or casual and vary in terms of staff training and in specialist knowledge of products and services. Staff may be operating in routine or busy trading conditions
Legislative requirements
Legislative requirements may include:
state/territory legislation related to WHS and consumer law
industry codes of practice, including scanning code
Resources may include:
Resources may include:
range of products and merchandise (real and simulated)
documentation, such as inventory lists, price lists, enterprise policy and procedures manuals, delivery costs, details of services available
a range of customers with different requirements (real or simulated)
a range of communication equipment
Information/documents
Sources of information/documents may include:
enterprise policies and procedures, product manufacturer/component supplier specifications, customer requirements and industry/enterprise codes of practice

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
consistently applying store policies and procedures and industry codes of practice regarding customer service and selling materials and products
accessing, interpreting and conveying knowledge of refinishing products to customers
applying knowledge of refinishing products to provide accurate advice according to needs of the customer
communicating effectively with others involved in or affected by the work.
Context of, and specific resources for assessment
This unit may be assessed in conjunction with other units forming part of the job role or function
The following are required:
a workplace or simulated workplace
range of products and merchandise (real and simulated)
documentation, such as inventory lists, price lists, enterprise policy and procedures manuals, delivery costs, and details of services available
a range of customers with different requirements (real or simulated)
a range of communication equipment
a qualified workplace assessor.
Method of assessment
It is preferable assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other appropriate persons, subject to agreed authentication arrangements
Elements of competence contain knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment reflecting a range of products and services and a range of customers with different requirements
Evidence is best gathered using products and procedures of the individual workplace context as the means by which candidate achieves industry competencies
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.
Guidance information for assessment