Unit of competency Outline
Date retreived
22/07/2026 6:39 AM AWST
22/07/2026 6:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide information to customers on automotive refinishing products
Provide information to customers on automotive refinishing products
Unit of competency
National Code
AURSCP001
AURSCP001
State Code
AXB18
AXB18
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
080501 - Sales
Original Release Date
13/07/2016
Nominal Hours
12
Description
This unit describes the performance outcomes required to provide basic information to customers on automotive refinishing products, including information on surface preparation, fillers, coatings and polishes. It requires knowledge of automotive body repair and refinishing products.It applies to customer service and sales personnel working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and interpret information on refinishing products
- 1.1 Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures
- 1.2 Differences between similar products are researched and evaluated
2. Identify customer requirements relating to refinishing products
- 2.1 Customer is greeted according to workplace customer service standards
- 2.2 Nature of customer enquiry is determined and clarified
- 2.3 Information relating to customer product requirement is gathered and confirmed with customer
3. Provide information to customer on refinishing products
- 3.1 Refinishing products are evaluated against customer requirements
- 3.2 Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment
- 3.3 Advice is sought from product specialist as required
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF364 | AURSCP2001 | Provide information to customers on automotive refinishing products | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCJ67 | AURSCP101 | Provide information to customers on automotive refinishing products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAC2 | AUR31016 | Certificate III in Automotive Sales | Qualification |