Unit of competency Outline
Date retreived
22/07/2026 9:42 AM AWST
22/07/2026 9:42 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide information to customers on automotive refinishing products
Provide information to customers on automotive refinishing products
Unit of competency
National Code
AURSCP101
AURSCP101
State Code
OCJ67
OCJ67
TGA Status
Deleted
Deleted
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
080501 - Sales
Original Release Date
31/03/2021
Nominal Hours
12
Description
This unit describes the skills and knowledge required to provide basic information to customers on automotive refinishing products, including information on surface preparation, fillers, coatings and polishes. It requires knowledge of automotive body repair and refinishing products.The unit applies to customer service and sales personnel working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and interpret information on refinishing products
- 1.1 Access and interpret information on automotive refinishing products and their applications and limitations according to workplace procedures
- 1.2 Research and evaluate differences between similar products
2. Identify customer requirements relating to refinishing products
- 2.1 Greet customer according to workplace customer service standards
- 2.2 Determine and clarify nature of customer enquiry
- 2.3 Gather and confirm information relating to customer product requirement with customer
3. Provide information to customer on refinishing products
- 3.1 Evaluate refinishing products against customer requirements
- 3.2 Provide or demonstrate information relating to applicable products to satisfy customer requirements and create a buying environment
- 3.3 Seek advice from product specialist as required
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXB18 | AURSCP001 | Provide information to customers on automotive refinishing products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGB1 | AUR31020 | Certificate III in Automotive Sales | Qualification |