Unit of competency Outline

Date retreived
24/07/2026 7:45 AM AWST

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Deploy customer service field staff

Deploy customer service field staff

Unit of competency
National Code
BSBCUE302
State Code
AUI82
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
25
Description
This unit describes the skills and knowledge required to deploy field staff to fulfil service commitments to customers and meet organisational requirements. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Create a despatch job for automatic despatch
  • 1.1 Identify the need to create a job despatch order
  • 1.2 Determine impact of this on resources, and its urgency, in consultation with appropriate areas, business protocols, regulatory and legislative requirements
  • 1.3 Enter necessary details into appropriate work management system to create and automatically despatch job
  • 1.4 Confirm automatic despatch, where necessary
2 Manually despatch and clear jobs
  • 2.1 Identify need to manually despatch a job
  • 2.2 Communicate job details clearly to field staff
  • 2.3 Enter job details into appropriate work management system
3 Redeploy field staff
  • 3.1 Identify need to redeploy resources according to agreed priority
  • 3.2 Liaise with relevant stakeholders and team members
  • 3.3 Deliver job to field staff in a timely manner
  • 3.4 Maintain accurate records relating to resources and their deployment
4 Create and send communication to field staff
  • 4.1 Identify need for communication to relevant customers
  • 4.2 Create clear and concise communication according to business protocols
  • 4.3 Check information for clarity and accuracy
  • 4.4 Obtain appropriate approvals before sending communication
  • 4.5 Coordinate and monitor responses to communications
No information
No information
Replaces
State Code National Code Title Type
S8043 BSBCCO302B Deploy customer service field staff Unit of competency
Replaced By
State Code National Code Title Type
OCE29 BSBOPS202 Engage with customers Unit of competency