Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
JIT, kanban and other pull-related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Product
Product includes:
individual products and product groups/families
Inventories
Inventories within process may include:
cycle stock which reflects the replenishment quantity and frequency
buffer stock to meet demand variability and forecast errors
safety stock required to guard against quality and delivery failures upstream
Pacemaker
Pacemaker processes is that process which sets the pace for the flow of operations/work through the enterprise. Pacemaker processes may include, but are not limited to:
process steps which are significantly longer than other production stages
critical technical or quality steps in the production process
Takt time
Takt time is the time required to complete one job cycle if the customer’s time and volume expectations are to be met, i.e. the available time divided by the number of units required, and so may include, but is not limited to:
time per piece where applied to piece work
time per tonne or litre when applied to bulk product
time per work item when applied to an office or service environment
deadlines required to meet delivery dates when applied to project work
Pitch
Pitch is the takt time averaged over a defined period and with available resources giving the rate of flow required to meet customer demand
Balance work
Balance work means balancing:
time of production
effort required by workforce and equipment
work organisation
job design
quality considerations
waste and other cost considerations between stations/equipment/processes to achieve levelled pull within allowable time per product
Balance work consideration also means:
undertaking adequate consultation with stakeholders
meeting occupational health and safety (OHS) and environmental requirements
any other regulatory and legislative requirements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of their ability to:
acquire a value stream map for current products and processes
analyse process
perform required calculations to determine flow rate and variability
correctly identify pacemaker process
balance the work
monitor implementation of a levelled pull system and suggest improvements.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.