Elements and Performance Criteria

Teams include:
Formal and informal arrangements
Workgroups including members from outside the organisation

The context for creating, maintaining and enhancing productive working relationships includes with:
Clients
Significant others
Unpaid workers
Staff for whom worker is responsible
Peers
Supervisors

Guidelines and Procedures include:
Occupational health and safety
Equal employment opportunity
Harassment
First aid
Grievance management
Infection control
Workplace behaviours

Creating, maintaining and enhancing productive working relationships will be carried out within requirements established by:
State and commonwealth legislation
Organisational policy, procedures and standards

Critical aspects of assessment:
Demonstrate effective team operation
Meet legal, legislative and industrial requirements
Undertake assessment of own training and development
Ability to manage conflict

Essential knowledge:
Organisational mission, philosophy, organisation structure, policies and procedures
Legislation relevant to organisation and work carried out
Effective team management

Essential skills:
Team building skills
Communication
Time management and prioritising
Work planning and evaluation
Interpersonal skills

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace
Assessment may be conducted over one or more occasions

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.