Unit of competency Outline

Date retreived
23/07/2026 1:43 AM AWST

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Advise on and construct fares for customers

Advise on and construct fares for customers

Unit of competency
National Code
TLIP0002
State Code
ODX71
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/04/2022
View on TGA
State Implementation and Classification
Approved Date
15/06/2022
Field of Education
080501 - Sales
Original Release Date
15/06/2022
Nominal Hours
32
Description
This unit involves the skills and knowledge required to advise on and construct fares for customers in accordance with regulatory and workplace requirements.It includes advising on air, coach, ferry, tram, bus and rail fares; constructing fares and itineraries; and issuing documents.While work is performed individually, it will generally be undertaken within a team environment. It involves the application of tourist industry regulatory requirements and workplace procedures when advising on and constructing fares for customers in the transport and allied industries.In providing advice to suit customer needs, the following types of fares must be considered:constructed faresnet farespromotional farespublished faresticketing.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Advise on ticketing and fares
  • 1.1 Transport provider information is correctly interpreted to provide accurate information on fare details and conditions
  • 1.2 Customers are clearly advised on features and costs of fares and/or ticketing most appropriate to their needs in accordance with workplace policy and procedures
2 Construct fares and itineraries or tickets
  • 2.1 Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer
  • 2.2 Appropriate systems are used to create the optimum itinerary or ticket in accordance with workplace policy and procedures
3 Issue documents
  • 3.1 Documents are correctly issued and all details are accurately recorded in accordance with workplace procedures and regulatory requirements
  • 3.2 Coupons/tickets are processed in accordance with workplace procedures
  • 3.3 Refunds are processed where required in accordance with workplace and industry guidelines
No information
No information
Replaces
State Code National Code Title Type
AVI13 TLIP3034 Advise on and construct fares for customers Unit of competency