Unit of competency Outline

Date retreived
22/07/2026 1:42 AM AWST

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Advise on and construct fares for customers

Advise on and construct fares for customers

Unit of competency
National Code
TLIP3034
State Code
AVI13
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080501 - Sales
Original Release Date
23/02/2016
Nominal Hours
32
Description
This unit involves the skills and knowledge required to advise on and construct fares for customers in accordance with regulatory and workplace requirements.It includes advising on air, coach, ferry, tram, bus and rail fares; constructing fares and itineraries; and issuing documents.While work is performed individually, it will generally be undertaken within a team environment. It involves the application of tourist industry regulatory requirements and workplace procedures when advising on and constructing fares for customers in the transport and allied industries.In providing advice to suit customer needs, the following types of fares must be considered:constructed faresnet farespromotional farespublished fares.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Advise on fares
  • 1.1 Transport provider information is correctly interpreted to provide accurate information on fare details and conditions
  • 1.2 Customers are clearly advised on features of the fares most appropriate to their needs
  • 1.3 Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines
2 Construct fares and itineraries
  • 2.1 Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer
  • 2.2 Appropriate travel schedules are used to create the optimum itinerary for customers
3 Issue documents
  • 3.1 Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements
  • 3.2 Coupons/tickets are processed in accordance with workplace and industry guidelines
  • 3.3 Refunds are processed where required in accordance with workplace and industry guidelines
No information
No information
Replaces
State Code National Code Title Type
D5297 TLIP3034A Advise on and construct fares for customers Unit of competency
Replaced By
State Code National Code Title Type
ODX71 TLIP0002 Advise on and construct fares for customers Unit of competency