Unit of competency Outline

Date retreived
22/07/2026 5:49 AM AWST

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Coordinate client service activities

Coordinate client service activities

Unit of competency
National Code
SISXCCS002
State Code
AVD21
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
03/09/2015
View on TGA
State Implementation and Classification
Approved Date
14/04/2016
Field of Education
092101 - Sport And Recreation Activities
Original Release Date
14/04/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to coordinate client service activities. The unit focuses on the application of service standards to maintain and improve the level of service activities provided to clients. This unit applies to individuals who work in customer contact roles such as activity assistants or customer service assistants in locations such as community recreation centres, indoor recreation facilities, sporting complexes, fitness venues, and leisure and aquatic centres. It may also apply to those working on-site during sport, fitness and recreation events. These individuals undertake work according to relevant legislation and organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify client service standards.
  • 1.1 Access and interpret client service standards for the workplace.
  • 1.2 Contribute to the development, refinement and improvement of service policies, standards and processes.
  • 1.3 Match staff to service client needs, as required.
2. Implement and evaluate client service systems.
  • 2.1 Monitor implementation of client service systems by staff members.
  • 2.2 Develop improved work practices after analysis of client feedback.
  • 2.3 Evaluate client service activities to match organisational quality standards.
  • 2.4 Take corrective action where necessary as part of continuous improvement strategy.
  • 2.5 Organise training for staff members where necessary.
  • 2.6 Maintain records of training undertaken and achieved service levels.
No information
No information
Replaces
State Code National Code Title Type
D6183 SISXCCS402A Coordinate client service activities Unit of competency
Replaced By
State Code National Code Title Type
OEN62 SISXCCS005 Monitor and evaluate customer service Unit of competency