Unit of competency Outline

Date retreived
23/07/2026 5:01 AM AWST

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Communicate workplace information

Communicate workplace information

Unit of competency
National Code
RIICOM302D
State Code
WH101
TGA Status
Current
DTWD Status
Approved
Current Release Number
4.00
Current Release Date
21/09/2021
View on TGA
State Implementation and Classification
Approved Date
29/05/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
29/05/2014
Nominal Hours
40
Description
This unit describes a participant’s skills and knowledge required to communicate workplace information.This unit is appropriate for those working in operational or supervisory roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Gather and interpret information
  • 1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant
  • 1.2 Access information and data from a variety of information sources and communication systems
  • 1.3 Seek additional necessary information
  • 1.4 Interpret and apply correct information
2 Communicate information
  • 2.1 Analyse and confirm the purpose of the communication with others
  • 2.2 Participate in meetings and other information sharing events
  • 2.3 Organise the communication logically so it is structured and balanced according to the purpose, audience and context
  • 2.4 Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience
  • 2.5 Ask questions of the audience and confirm meaning of information
  • 2.6 Listen actively to verbal information provided by others
  • 2.7 Communicate appropriate responses to questions, reactions and feedback provided by the audience
3 Participate in informal negotiations
  • 3.1 Make adequate negotiation and planning preparations
  • 3.2 Confirm the purpose or objective of the negotiations
  • 3.3 Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time
  • 3.4 Carry out negotiations in a collaborative manner
  • 3.5 Recognise and allow for compromise whilst maintaining non-negotiable standards
  • 3.6 Conclusions reached are logically justified and reflect the purpose of the discussion
  • 3.7 Follow-up actions, including documentation and further discussions with the parties
No information
No information
Replaces
State Code National Code Title Type
D9326 RIICOM302A Communicate workplace information Unit of competency